Transferring contacts, calendar reminders and pictures to a brand new Galaxy gadget is an easy process when leveraging Samsung’s knowledge switch app Sensible Change. Up till lately, it was practically unimaginable to maneuver KakaoTalk conversations utilizing Sensible Change with out natively backing up information within the Korean messenger app. Many customers skilled inconveniences when they didn’t take into account this downside upfront.
Now, Galaxy customers can depend on Sensible Change to soundly and simply restore KakaoTalk knowledge. Samsung Newsroom met with Seungho Kang from the Expertise Planning Crew, Cell eXperience (MX) Enterprise at Samsung Electronics, and Jiyoung Hwang, product supervisor and Discuss Service planner at Kakao, to find how the 2 firms collaborated to enhance the info switch expertise.
▲ (From left) Seungho Kang from Samsung and Jiyoung Hwang from Kakao
From Recovering Open Chat Messages to Simplifying the Account Verification Course of
Q: Sensible Change can now restore KakaoTalk conversations of their entirety. Please give us particulars concerning the new perform.
Kang: When transferring knowledge between Galaxy gadgets via Sensible Change, customers can now simply restore their KakaoTalk conversations and associated media together with pictures and movies. The replace goes so far as to keep up the unread standing of texts. Moreover, it’s now doable to save lots of Open Chat messages — which was beforehand troublesome to allow.
Hwang: Galaxy customers might be notably within the assist for Open Chat dialog restoration. Because of the versatile nature of the function, KakaoTalk didn’t assist any backup capabilities for Open Chat up to now. Nevertheless, we determined to supply restoration assist for the primary time given the recognition of Open Chat amongst Android customers.
▲ Seungho Kang explains how he collaborated with Kakao
Q: How will this replace make the person expertise extra handy?
Kang: Beforehand, customers needed to restore KakaoTalk knowledge via a handbook or paid backup when the app was moved from their outdated cellphone to a brand new one. As well as, the self-verification course of created a excessive barrier to entry for older customers and those that should not conversant in the platform. Since each firms have a typical aim of bettering person comfort — as Samsung desires to create a simple expertise for Galaxy customers organising new gadgets, and KakaoTalk hopes to optimize the app for extra handy messaging — we labored to alleviate the account verification course of.
Hwang: On this new replace, KakaoTalk customers solely have to finish the account verification course of as soon as. When the info has been transferred to their new gadget via Sensible Change, customers can enter their KakaoTalk account password to show the transferred knowledge is theirs. The whole lot might be merely and securely restored with this single verification step.
Consumer Comfort as a Shared Worth
Q: How did this collaboration between Samsung and KakaoTalk come about?
Kang: Customers have wished KakaoTalk knowledge restoration assist for a while now, however advanced knowledge safety and expertise insurance policies posed some challenges. Nevertheless, Samsung and Kakao agreed to develop updates on the finish of final 12 months — in a joint effort to enhance person comfort.
Hwang: We wished to launch the service as shortly as doable. In the course of the collaboration, we communicated in actual time via messenger and arranged our concepts as if we have been one workforce. We fastidiously mentioned what elements every firm want to assist and methodically carried out improvement to launch the service on our goal date. For me, it was a memorable expertise as we have been in a position to full a cross-company collaboration in a short while interval.
▲ (From left) Jiyoung Hwang and Seungho Kang focus on their collaboration’s achievements.
Q: What was crucial side of the event course of?
Hwang: Safety was essential. A decent safety system is important to reassure KakaoTalk customers that their knowledge might be protected within the case they lose their telephones. Each firms deliberated over the easiest way to safeguard customers and their knowledge. Ultimately, we streamlined the account verification course of and launched a system that will invalidate knowledge transfers if authentication was not carried out inside a sure time restrict.
▲ Jiyoung Hwang explains the significance of defending person knowledge.
Samsung and KakaoTalk: Devoted to a New Consumer Expertise
Q: Because the replace, have there been any memorable reactions?
Hwang: We’ve been monitoring the app for the reason that replace was launched, and seeing the constructive opinions and feedback makes me proud. Some individuals are questioning what the following stage of restoration will seem like — which amuses me and makes me wish to depart replies.
Kang: The response to the assist for Open Chat restoration has been exceptional, particularly since this perform was not doable earlier than. We anticipate to see much more favorable reactions from customers as new Galaxy gadgets are launched shifting ahead.
Q: How do you’re feeling concerning the collaboration on this function? What are your future objectives?
Hwang: Collaboration between firms with totally different pursuits and company cultures is uncommon and doesn’t come simple. I’ll keep in mind this expertise for a very long time since our partnership was made doable as a result of we each had our customers’ finest pursuits in thoughts.
Kang: This significant expertise will function a information for different collaborations sooner or later as we try to offer higher buyer experiences. I’d like to listen to customers say, “I should purchase a brand new Galaxy cellphone with out worrying as a result of Sensible Change will care for the info switch for me.” Along with messenger apps akin to KakaoTalk, Samsung is teaming up with apps from varied industries to additional enhance how customers switch knowledge. Hold a watch out for updates from Sensible Change to see who we might be working with subsequent!
Dedicated to offering a satisfying expertise for all, Samsung is at all times listening to the voices of Galaxy customers and in search of open collaborations and product enhancements. Please comply with the information under to learn to use the KakaoTalk restoration function via Sensible Change.
* KakaoTalk knowledge switch is simply doable between Galaxy gadgets.
* KakaoTalk knowledge transfers should not supported from different gadgets with the “Use with One other Machine” function.
* Information won’t be restored if KakaoTalk is already put in on the brand new gadget (take away it and reinstall via Sensible Change).
* Logins from different gadgets might be erased when the Kakao account verification is accomplished on the brand new gadget.
Leave a Comment